Returns policy
RETURNS FOR A REFUND
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Important: For defective or damaged products please see our policy for RETURNS / EXCHANGE FOR DEFECTIVE PRODUCTS below.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it (that is new and resealable condition), unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase including your original order number.
Customers are responsible for all shipping fees. We are not responsible for lost packages, you must consult any lost packages with your shipping carrier.
Exceptions / non-returnable items:
Worn or Damaged items - Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession. All used items will be rejected. Any scratches or signs of use will void your return. Any cleaned merchandise is void of returns.
We will not take responsibility for any alterations made by third parties.
Earrings whether purchased individually or as part as a jewellery set will have a hygiene seal tag in place. This hygiene seal reassures clients that each pair of earrings arrives brand new and unworn. As long as the hygiene seal tag has not been tampered with and is left in place then customers can return their earrings or the jewellery set including the earrings for a refund.
Important: Jewellery sets which include earrings are only sold as a set and if the hygiene seal tag has been tampered or removed from the earrings then you will not be able to seek a refund for the whole or part of the jewellery set.
To action a return:
To start a return, you can contact us at info@jewellery4elegance.com.
If your request for a return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we have accepted your request for a return you will have 14 days to return the products.
Please ship your box in appropriate packaging, pre-insured and tracked. You are responsible for ensuring the products are returned to us at the correct address.
You can always contact us for any return question at info@jewellery4elegance.com.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jewellery4elegance.com.
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RETURNS / EXCHANGE FOR DEFECTIVE PRODUCTS
You have 4 days from the date your product is delivered to report a product that was received defective. To do so please email us at info@jewellery4elegance.com.
Worn or Damaged items: Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession will be rejected. Any scratches or signs of use will also void your return. Any cleaned merchandise is void of returns.
We will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we have emailed you with instructions you will have 14 days to return the products.
Please ship your jewellery product in appropriate packaging, pre-insured and tracked.
You will need to indicate whether you would like a replacement with the same item. If the item is available in stock we will exchange this for you otherwise you will be refunded together with any delivery costs as specified below.
You may be required to drop your package at the local Postal office.
Return delivery costs:
Please send confirmation of the delivery cost. The maximum refund for return costs we will refund is £6.00 for individual items or £10.00 for jewellery sets.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method together with your shipping costs within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@jewellery4elegance.com.