FAQ
FREQUENTLY ASKED QUESTIONS
ORDERING AND DELIVERY
What packaging is included?
Each item of Jewellery is sent in its own smart gift box. A draw string pouch is also included as an alternative way of storage.
What if I change my mind after I receive the item?
Please see our returns policy. You generally have 14 days from receipt to return the item for a refund or exchange. We do operate an extended period for exchange for Xmas so you will be able to return your item in early January, but it must be received by us no later than 16th January 2025. The same conditions of exchange as set out in our returns policy still apply and you will need to initially contact us at info@jewellery4elegance.co.uk.
Why do you include the weight of each item in the descriptions?
A few of our earrings are slightly heavier at 50 grams each earring and, although this may not be an issue for you, you may prefer a lighter weight.
Can I return earrings?
A number of stores will not accept earrings as a return item. Earrings whether purchased from us individually or as part as a jewellery set will have a hygiene seal tag in place. This hygiene seal reassures clients that each pair of earrings arrives brand new and unworn. As long as the hygiene seal tag has not been tampered with and is left in place then you will be able to return their earrings or the jewellery set including the earrings for a refund.
Important: Jewellery sets which include earrings are only sold as a set and if the hygiene seal tag has been tampered or removed from the earrings then you will not be able to seek a refund for the whole or part of the jewellery set.
To start a return, please initially contact us at info@jewellery4elegance.com.
Please refer to our returns policy.
Where are you based, and do you ship to outside the UK?
We are located in London. At this time, we only deliver to the United Kingdom.
What do I do if my goods haven’t arrived?
When you placed your order, you should have received an email confirmation of your order. You will then receive a dispatched email. If your goods have not arrived within 3 to 5 days of the dispatch email, then please email us at info@jewellery4elegance.co.uk.
What should I do if I have problems placing my order?
Please either email us at info@jewellery4elegance.co.uk or contact us on 020 7586 9498.
Can I cancel my order?
Unfortunately, once you have placed an order, we are unable to cancel or amend the contents or delivery address.
JEWELLERY INFORMATION
Do your products include any Nickel or Lead?
No. All our products are Nickel and Lead free.
How should I store and look after the jewellery?
Our jewellery is intended to be both durable and long lasting. It is made with the highest quality materials and craftmanship. In terms of storage, we would recommend it is stored in a dry place. When cleaning, use a soft cloth to wipe the jewellery.
How durable are your products?
Great care is taken in every step of the manufacturing process, from the design phase to the final polishing. Manufacturing techniques used seek to ensure that our jewellery is durable and long-lasting. You will see that most of the jewellery items are gold or silver plated which makes the items particularly durable.
PAYMENT
Which credit and debit cards do you accept?
We accept Mastercard and Debit Mastercard, Visa and Visa Debit, Amex, Discover, Diners Club and Maestro.
You can also use Shop Pay, Google Pay and Apple Pay,
FEEDBACK
Can I give you some feedback?
Of course. We always like to hear from existing and potential customers. Please email us your thoughts or feedback to info@jewellery4elegance.co.uk.